Efficiency Starts In The Cloud - How To Select The Best Collaboration Tools For Your Organization

Offering a single repository for developing, sharing and editing documents, Office 365 enables employees to work productively in the office or on the go. And with SharePoint, users’ work is stored, organized and shared within a secure environment from almost any device. One of the most popular conveniences is single sign-on. The organization ensures seamless access to cloud tools with one click for security and convenience.

Overcoming Challenges to Connect Anytime, Anywhere

Enabling connectivity for a fast-moving organization, particularly one with team members across offices and working remotely, certainly has its challenges. With this in mind, Triad searched for tools that were intuitive enough to make the on-boarding process less complicated. Luckily, due to the current movement of IT consumerization, many tech-savvy team members were able to adapt quickly to these new tools, having relied on similar capabilities in their daily lives. However, for those unfamiliar or interested in learning more, Triad also offered training courses and materials to help smooth the transition.

Once implemented, Triad offered further support by educating employees about the many benefits of the tools’ capabilities, as well as the inherent impact on employee privacy. While cloud-based tools and applications help enhance collaboration, employees must be willing to give up some aspects of their privacy—due to the openness of collaboration and sharing outside the company. For example, calendar sharing with external partners gives visibility into team members’ schedules and availability. However, the time saving positives far outweigh the negatives, as it eliminates the back-and-forth of emails to find a convenient meeting time.

Assessing the Results

Despite the learning curve and privacy realities, the tools and services have been well received by the team. In fact, Triad has used the positive feedback and input to help the organization make decisions to operate faster and smarter moving forward.

These collaboration tools enable a more efficient workday since everything can be developed and accessed from any device. They also help make in-person meetings more productive. Without negating the need for face time, tools like instant messaging, video conferencing and collaborative documents help production move forward quickly, since details have been hashed out online ahead of time.

Advice for Adapting to IT Consumerization

Consider these three guidelines when selecting collaboration tools for your organization:

• Outline your priorities. There is an abundance of technology-based communications tools in the market, and the search for the right set can overwhelm even the best IT experts quickly. For Triad, instant messaging was a priority, as the company had used older iterations of it since its earliest days. Prioritizing the search for the best solution—in Triad’s case, Jabber— was a key objective. Isolate your top communication pain points, and focus on solutions for them above all else.

• Understand compatibility restrictions within your current technology platforms. For example, Triad chose Cisco Jabber versus competing tools because it tied in with the Cisco phone and video systems already in place within the organization.

• Leverage your network for advice. While the process of identifying and implementing new tools can be a daunting task, hearing firsthand from those who have knowledge of your business and have gone through the process can be incredibly insightful.

Enhancing business collaboration and connectivity was a worthwhile undertaking, and collaboration tools in place can give companies a competitive advantage. Without burdening IT with operational issues, employees have the tools they need to connect quickly and easily with each other and external partners anytime and anywhere.