Embrace Technology to Stay Ahead!

Providing moviegoers with a luxury experience is becoming more common, which includes reserved seating, recliner seats, expanded food and beverage options, and service to the seat. These amenities must be supported by technology. In particular, we work closely with our point-of-sale and mobile application partners to allow us to provide these amenities in an efficient, customer-pleasing way.

I’m surrounded by a very dedicated team, so I sleep pretty well at night. Still, you don’t know what you don’t know. A common response would be related to cyber security. An individual should never be proud, confident or complacent in their security posture, as changing threats are persistent. It’s really important to be engaged within your industry and peers to identify risks, opportunity and trends.

Making Way for the New-age Android Payment

There has been a lot of change around payment. Use of chip-enabled credit cards is impacting all of retail. Like other businesses, customer line speed is an important factor in cinemas. Chip & PIN credit transactions consume valuable time at the point-of-sale for each transaction. This change, along with alternative forms of payment such Apple Pay and Android Pay impacts our environment. Fortunately, the speedy nature of other payment forms such Apple Pay can offset a potentially longer Chip & PIN process.

Embracing Mobility

Front and center is mobility. Regal is providing more applications to employee and customer devices. The untethered nature of mobile devices is changing the experience in our theatres. Employees can free themselves from old school workstations and more customers are purchasing tickets on their mobile phones.

Other behind the scenes changes are also having a positive impact. For example, digital content, including feature films, are easily delivered and programmed.

Changing Role of CIO to Manage the Changing IT Needs

Information Technology is becoming more bimodal, with a focus on run-the-business operations and innovation. I’m grateful to have a great team dedicated to running the business while providing room to focus on business development. Having a development “fast lane” alongside traditional IT helps shed the old “no and slow” perception.

The Indispensible Role of IT

It’s easy for IT departments to get bogged down in burdensome processes and methodologies. Don’t get me wrong, I do believe process and organization can set you free. It’s unfortunate to see well intended processes spiral into bureaucracy, unnecessary meetings, and general lack of accomplishment. It is possible to strike a healthy balance between velocity and governance. We have a very effective relationship with other business units and our IT Steering Committee, consisting of our executive team. IT is included in business opportunity discussions. I’m very proud of that.

Why CISOs are Welcome

Regal has a very effective Information Security team. Clearly, cyber threats are evolving and increasing. It is therefore necessary to adapt and address this persistent risk. In that light, the establishment of a CISO position is something any CIO should welcome.

Fortunately, my boss and CEO of Regal, Amy Miles, appreciates and advocates the role of technology. Alignment with Amy and my peers is a tremendous benefit. A genuine care for our customers is something everyone at Regal has in common. Maintain focus on the customer experience is the best advice I have to offer. It also doesn’t hurt to be a movie fan!