The Third Choice

We could never find a solution that fit well with our requirements. We would have to be satisfied with a 70 percent fit and then battle with the desire to modify the source code. This would make support and upgrades a huge challenge. In fact, some companies would either not provide their source code or would void support if we made changes.

It was not until joining MetalTek International that I realized there was a third choice available to Metals and Technology companies when selecting software - a hybrid of the two. At MetalTek, we have found more than one software developing company that has provided us with a “shrink wrapped” solution and then worked with us to modify the software to fit our specific needs and requirements. Software from these companies has been designed to allow for modifications and additions of code to be autonomous from their base source code. It does not adversely affect upgrades, patches, and the availability of support for the application. These software companies have been very willing to work with us through the requirements gathering and developing a solution that protects the integrity of their source code, while adding our customization.

This customization has also allowed us to limit “Information Silos” and duplicate data entry. We have become quite adept at pulling data out of other applications to feed those new applications that need that same information. For example, we make every effort to use our Enterprise Resource Planning (ERP) system as the central repository for our data, from which all data is pulled. However, there are times when it does not make sense for certain data to be entered into our ERP system. At these times, we have the users enter data in the more appropriate application and then “push” the data into our ERP system. This is simplified since all of our applications are either SQL based and run on our Wintel platform or support DB2 and run on our AS/400. We are also very fortunate to have a small group of very talented software developers. They are comfortable working within these technologies, they understand our business, and also know how to develop software that works with existing “shrink wrapped” software.

Two examples of these hybrid applications are ourLab Information System and our Melt Optimization Program (MOP). Our LIMS is used to test samples of the metal we are using and certifying the chemistry of the material we are about to pour. This is an essential capability for MetalTek as well as our customers who participate in some of industry’s highest performing markets. Our MOP provides us with the least charge makeup of a certain grade or chemistry, which helps us to optimize material cost for the job. These applications were developed by two autonomous companies, both of whom were willing to work with us to customize their application to fit our requirements, but still keep the design and source code of their software intact. Plus, both of these applications pull data from our ERP system and push data into our ERP system. This negates the need for duplicate entry and improves our data integrity and consistency.

We have a good mixture of shrink wrapped software, software developed in house, and software that has followed this hybrid solution. We firmly believe that it is the hybrid software that has yielded the most success. It has allowed us to meet the complex requirements of our manufacturing process while still keeping our software investment under control. The number of Full Time Employee (FTE) in our IT Department is well below the average for our size company in this industry.

In conclusion, if you are struggling to find a solution to a software need at your company and are trying to weigh using one of the two more common software solutions, I encourage you to look into this third solution. Engage software development companies that are open to this type of hybrid project.